CONTACT & FAQs
We'd love to hear from you! Whether you have questions about our handcrafted clothing, need styling advice, or require assistance with your order, our Sydney-based team is here to help.
Get In Touch
Email: contactlovezainab@gmail.com
Response Time: 24-48 hours during business days
How We Can Help
Product Questions - Sizing, materials, care instructions for our vintage-inspired pieces
Order Support - Purchase assistance, delivery updates, order inquiries
Styling Advice - Personal recommendations for our unique handcrafted pieces
Custom Requests - Bespoke and special order inquiries
Wholesale - Business partnerships and stockist opportunities
Press & Media - Collaborations, interviews, and media requests
Check our FAQs below for quick answers to common questions.
FAQs
Can I cancel or amend my order?
We aim to fulfil your order as quickly as possible to ensure your new purchase can be delivered and enjoyed with minimal wait times. Due to this, cancellations, redirections and order amendments cannot be processed.
Can I change the address of my delivery?
We aim to fulfil your order as quickly as possible to ensure your new purchase can be delivered and enjoyed with minimal wait times. Due to this, cancellations, redirections and order amendments cannot be processed.
What should I do if my parcel is missing, damaged or stolen?
In the unlikely occurrence that your goods are lost or damaged in transit, please contact us within 7 business days. We will then launch a formal investigation with the courier company, once we have received confirmation that the delivery has not been successful our Homestead team will contact you with a resolution.
What if my purchase is not the right size?
You can exchange items for the correct size. Please note: exchanges only, no refunds.
How do I choose the right size?
Check the size guide on each product page. Our pieces run true to size, but we recommend reviewing specific measurements.
How should I care for my items?
Follow the care instructions on each product. Generally: hand wash in cold water with sulfate-free detergent, hang dry in shade to preserve handcrafted details.