Refund policy

Easy Returns and Exchanges Within 14 Days

At Love Zainab, we want you to love your purchase. If you're not completely satisfied with your order, we offer hassle-free returns and exchanges within 14 days of delivery.

Contact Us for Returns

For all return and exchange inquiries, email us at: contactlovezainab@gmail.com

When You Can Return or Exchange Items

Standard Return Policy

  • 14-day return window from delivery date
  • Items must be unworn, unwashed, and undamaged
  • All original tags must be attached
  • Faulty or damaged items accepted beyond 14 days

Items That Cannot Be Returned

Final Sale Items:

  • Sale items (unless faulty or damaged)
  • Pre-order items (unless faulty or damaged)
  • All accessories (hygiene reasons)

How to Return Your Order

Step-by-Step Return Process

  1. Contact Customer Service - Email us for return approval
  2. Receive Return Authorization - We'll send you a return form and shipping address
  3. Pack Securely - Include all original packaging and use insured, trackable shipping
  4. Send Tracking Number - Notify us so we can monitor your return
  5. Get Updates - We'll confirm receipt and notify you when processed

Return Processing Time

We process all returns within 2 weeks of receiving your items back.

Return Shipping Information

Important Shipping Notes

  • Customer pays return shipping costs
  • Import duties are non-refundable
  • Use insured, trackable courier service only
  • Keep tracking numbers - we cannot assist with lost packages
  • Pack items securely to prevent damage during transit

When Exchanges Are Not Accepted

We cannot process exchanges for:

  • Products damaged due to customer mishandling
  • Items where exchange request is denied due to garment damage
  • Pre-ordered merchandise

What's Not Considered Defective

These are normal and not eligible for return:

  • Products originally manufactured without tags or labels
  • Minor shipping creases
  • Small production variations including:
    • Slight color differences
    • Logo placement variations
    • Lace detailing differences

Important Return Policy Notes

  • No returns accepted for change of mind
  • All items must meet return condition requirements
  • Refunds processed to original payment method
  • Exchange items subject to availability

Need Help?

Have questions about returning your Love Zainab purchase? Contact our customer service team at contactlovezainab@gmail.com for personalized assistance with your return or exchange.

This return policy applies to all purchases made at lovezainab.store